Privacy Policy

Saccade Analytics Inc. (“Saccade”, “we”, “us” or “our”) is committed to protecting the privacy and security of your information. This privacy policy (“Policy”) describes how we collect, use and disclose your personal information and how this personal information can be consulted and corrected when necessary. This Policy also explains how cookies are used on our Services.

By accessing or using our website <>, NeuroFlex or any other related service (collectively the “Services”), contacting us or providing any information to Saccade, you accept the terms and conditions of this Policy

This Policy does not extend to websites/services operated by third parties. Saccade is therefore not liable for their privacy policies, procedures and practices.

1. Collection of Personal Information

We collect your personal information in several ways, including when you access, use or enter information on our Services, send us customer service-related requests, register for an account, etc. Depending on the circumstances, personal information may include your first name, last name, email address, password, title, preferred language, etc. If you choose to withhold any personal information requested by us, it may not be possible for you to gain access to certain parts of the Services.

You may also provide and we may collect personal information about patients via the Services, including their date of birth, gender and health-related information. You are accountable for collecting patient acceptance to this Policy, maintaining secure patient personal information, not disclosing them with unauthorized third parties and comply with all applicable laws.

We finally collect data relating to your visit to our Services. This information may include your IP address, the date, time and duration of your visits as well as the web pages you consulted. Our Services may also use cookies. These are files that are installed on your computer hard drive or web browser in order to collect information such as your language of preference, browsing history and browser type and version, all for the purpose of optimizing your experience on our Services. We use cookies to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. These cookies cannot be used to extract personal information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to disable all cookies. Disabling cookies on your browser could adversely affect your browsing experience on the Services.

2. Use and Communication of Personal Information

We take steps designed to ensure that only those employees who need access to your personal information to fulfil their employment duties will have access to it. We use and disclose your personal information mainly:

  • to operate, maintain, enhance and provide all features of the Services, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Services;
  • to understand and analyze the usage trends and preferences of our users, to improve the Services, and to develop new products, services, feature, and functionality;
  • to send you communications subject to applicable laws;
  • in the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of Saccade, in whole or in part, your personal information may be transferred as part of the transaction; or
  • for any other purposes authorized or required by law.

When we disclose your personal information to third parties, we take reasonable measures to ensure that the rules set forth in this Policy are complied with and these third parties provide sufficient guarantees to implement appropriate technical and organisational measures.

3. Retention of Personal Information

Your personal information may be stored and processed in any country where we have facilities or in which we engage third party service providers. By using the Services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

Saccade has implemented various physical, administrative and technical safeguards designed to protect the confidentiality and security of personal information under our control. However, no security measures are absolute or wholly guaranteed. If you believe your personal information has been compromised, please contact us as set forth in the “Contact” section. If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.

We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Policy and in order to comply with our legal and regulatory obligations. If you would like further information regarding the periods for which your personal information will be kept, please contact us as set forth in the “Contact” section.

4. Right Regarding Personal Information

On written request and subject to proof of identity, you may access the personal information that we hold, and ask that any necessary corrections be made, where applicable, as authorized or required by law. However, to make sure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any change in your personal information.

5. Update

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available through the Services, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Services after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.

6. Contact

If you have any questions or comments about this Policy or your personal information, to make an access or correction request, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside Canada, our Privacy Officer can be reached by mail or email at:

NeuroFlex, Inc. (formerly Saccade Analytics Inc.)
c/o Privacy Officer
112 av d’Alsace, Saint-Lambert
Québec, J4S 1M5, Canada

For customers in Australia:

NeuroFlex Organization Ltd
Suite 1401, Level 14
The Rocket, 203 Robina Town Centre Drive,
Robina QLD 4226

[Last Update: January 2023]